Dear Valued Customer,
We understand the COVID-19 pandemic has created considerable uncertainty. We are committed to updating you regularly and giving you transparency as to our capabilities during this period so that you can plan. We also realize the situation is changing daily. As of today, March 17:
· All Geo. M. Martin business operations remain in place. We have sufficient inventory and capacity worldwide. At this point, unless you have been informed otherwise, our expedited service and lead time guarantees remain in effect everywhere.
· Our global supply chain at this time is stable. We have not identified any production or raw materials sourcing issues that will impact our ability to support our customers.
· Our account managers and technical professionals remain active and available for both remote and limited on-site visits to customer facilities. For your existing installed base, use of simple technology enables our experts to provide remote diagnosis directly to your plant.
· Our customer service center and assembly facilities lend some redundancy with their ability to cross-support one another to ensure consistent customer service.
Our customers are connected via email or phone 24/7 to a Customer Service industry expert, supported by specialized technical experts accessible in real time. Our Technical Support Group team members are continuously able to respond. We have organized ourselves so these experts can operate remotely from home as necessary during the current period.
Our assembly and support operations are subject to contingencies we may not control or anticipate. We also understand that this can or may affect lead times. We will update you if and as the facts above evolve. The Geo. M. Martin team wishes you, your families, and your teams the best of luck and good health during this period.
George R. Martin